CDE Software Technical Support

CDE Software offers a variety of self-service methods to help find the answers to your questions.

Download Updates

Keep your program up to date with the latest bug fixes and enhancements. Visit Now

Knowledgebase & FAQ's

Our support staff may have already posted answers to your questions in our online Knowledgebase and frequently asked questions center.visit now

Product Discussion Forums

For years, CDE Software has provided message forums for customers to interact with fellow customers and support staff. Many of your questions may have already been asked and answered. visit now

Live Chat

CDE Software offers live chat sessions with technical support and sales staff during normal business hours. visit now

Email Support

Technical support staff can receive your technical support questions via email either from the program or via this form. Please note that during peak season (August/September), we receive a large volume of questions and sales inquiries. We make every effort to respond to your email in a timely manner. visit now

TeamCDE

TeamCDE is a group of fellow customers that have graciously volunteered their time to help out other fellow customers. These customers have had long experience with our products. visit now

Product Lifespan Chart

Well. All things must come to an end sometime. Each of our products has a timeframe to which technical support is offered by phone or alternate methods as well as to qualify for product upgrade pricing. visit now

Transfer of Ownership

If you are planning to no longer use the CDE Software product, you can transfer the software to another person for a nominal fee. If the software was originally registered in the league or tournaments name, then there is no fee to transfer to the new secretary providing the name of the league has not changed for no charge.

Important: All coresponding products and upgrades purchased must be transferred when transferring software. An example would be if you purchased BLS-2006, then the upgrade to BLS-2007, BLS-2008 and were going to transfer the software, then all three products must be transferred because they are interrelated.

However, if you purchased BLS-2007, BLS-2008 Upgrade and BTM-2007, then BLS-2007 and BLS-2008 can be transferred together and BTM-2007 could be kept (or vice-versa). view form

Remote Desktop Support

Occasionally an issue may require access to your computer to help diagnose or resolve an issue. Remote support takes advantage of high-speed internet connections and cutting-edge Active X and Java technologies to allow a technician to remotely and securely control and assist with your CDE product issues. You speak with technicians over the phone (or in chat) as you watch them assist in examining your CDE product installation and league or tournaments. Remote support can not, however, take care of any hardware, Windows, non-CDE software products or connectivity problems. This option should only be used during phone support upon the direction of CDE Software technical support staff and requires a PIN code given by the support staff. Start Remote Desktop Support

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CDE Software
4515 44th Ave SW
Seattle, WA 98116-4116

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