Support

[vc_row][vc_column][vc_custom_heading text=”Product Technical Support” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text]Everyone needs a little help every once in a while. We make it easy for you to get assistance and support for your CDE Software products.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_text_separator title=”Live Chat”][vc_column_text]Talk with one of our online support staff through our Live Support chat. Avoid the busy signals during peak periods.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_empty_space][vc_raw_html]JTNDZGl2JTIwaWQlM0QlMjJzdGxpdmVjaGF0MiUyMiUzRSUzQyUyRmRpdiUzRQ==[/vc_raw_html][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_empty_space height=”10px”][vc_text_separator title=”Forums”][vc_column_text]Our Community Forums are open so that you can ask questions 24×7 and get answers either from CDE Software staff or one of our many software users and experts.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”1412″ img_size=”300×169″ alignment=”center” onclick=”custom_link” link=”http://support.cdesoftware.com/community/”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_empty_space height=”28px”][vc_text_separator title=”Knowledgebase”][vc_column_text]Our Knowledgebase contains many frequently asked questions and answers as well as any product bulletins.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”1473″ img_size=”125×169″ alignment=”center” onclick=”custom_link” link=”http://support.cdesoftware.com/kb/root.aspx”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_empty_space][vc_text_separator title=”Email”][vc_column_text]Send an Email to our staff directly from our support website.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”1417″ alignment=”center” onclick=”custom_link” link=”http://support.cdesoftware.com/Main/frmTickets.aspx”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_empty_space height=”12px”][vc_text_separator title=”Phone”][vc_column_text]Check which product edition of the software before calling.

  • Phone support for Standard and Professional editions – 206-937-8927
  • Phone support for AutoScoring editions – 206-937-5744

Phone support is available Monday through Fridays from 10am to 4pm Pacific (1pm-7pm Eastern)[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”1474″ img_size=”170×169″ alignment=”center”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_empty_space height=”24px”][vc_text_separator title=”Lifecycle”][vc_column_text]As new products are developed, older products move to limited or non-supported status. Check to see if your product is still supported.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”1475″ img_size=”250×250″ alignment=”center” onclick=”custom_link” link=”/support-lifecycle/”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_empty_space height=”24px”][vc_text_separator title=”Remote Support”][vc_column_text]Remote Support is used at times for our technicians to access our customer’s computers during a support session.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”2087″ img_size=”250×250″ alignment=”center” onclick=”custom_link” link=”/remote-support”][/vc_column][/vc_row]