206-937-8069 Sales | 206-937-8927 Support


Product Technical Support

Product Technical Support

Everyone needs a little help every once in a while. We make it easy for you to get assistance and support for your CDE Software products.

Live Chat

Talk with one of our online support staff through our Live Support chat. Avoid the busy signals during peak periods.


Our Community Forums are open so that you can ask questions 24×7 and get answers either from CDE Software staff or one of our many software users and experts.

Community Support Forums


Our Knowledgebase contains many frequently asked questions and answers as well as any product bulletins.



Send an Email to our staff directly from our support website.



Check which product edition of the software before calling.

  • Phone support for Standard and Professional editions – 206-937-8927
  • Phone support for AutoScoring editions – 206-937-5744

Phone support is available Monday through Fridays from 10am to 4pm Pacific (1pm-7pm Eastern)

Phone Support


As new products are developed, older products move to limited or non-supported status. Check to see if your product is still supported.

Support Lifecycle

Remote Support

Remote Support is used at times for our technicians to access our customer’s computers during a support session.

Remote Support